Microsoft KB Archive/167159

Knowledge Base

WD97: IPF Creating New Blank Web Page Template

Article ID: 167159

Article Last Modified on 2/27/2007

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APPLIES TO

• Microsoft Word 97 Standard Edition

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This article was previously published under Q167159

SYMPTOMS

When you create a new document template based on the Blank Web Page template, you receive the following error message:

This program has performed an illegal operation and will be shutdown.

If the problem persists, contact the program vendor.

When you click Details, the following message appears:

WINWORD caused an invalid page fault in module WINWORD.EXE at 0137:<address>.

Saving and closing the file before you create the document template based on the Blank Web Page template does not prevent the error message.

NOTE: This problem does not occur if you create a new document based on the Blank Web Page template.

CAUSE

This problem occurs when both of the following are true:

• You use any command on the Insert menu.
  

-and-

• You create a new document template based on the Blank Web Page template.

WORKAROUND

Method 1: Insert the object from a toolbar

To insert a text box, a WordArt object, or an AutoShape object, click the corresponding button on the Drawing toolbar.

To insert a picture object, click the Insert Picture button on the Picture toolbar.

To insert a frame, add the InsertFrame command to another menu or a toolbar. For information about how to do this, see "Method 2: Add or move the command to another menu."

Method 2: Add or move the command to another menu

For information about customizing, creating, and restoring Word menus and toolbars, please see the following articles in the Microsoft Knowledge Base:

155800 WD97: How to Customize, Create, and Restore Word Menus/Toolbars

163547 WD97: How to Create Custom Toolbars and Toolbar Buttons

For more information about creating custom menus, click the Office Assistant, type "custom menu," click Search, and then click to view "Add a command or other item to a menu."

For more information about copying or moving menu items, click the Office Assistant, type "move menu," click Search, and then click to view "Move or copy a menu command."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

120802 Office: How to Add/Remove a Single Office Program or Component

Method 3: Create a document and then save it as a template

After you use a command on the Insert menu, create a document based on the Blank Web Page template. To create a new document based on the Blank Web Page template, use the following steps:

1. On the File menu, click New, and click the Web Pages tab.
2. Click the Blank Web Page template.
3. Under Create New, click Document.
4. Click OK.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: ipf

Keywords: kbtemplate kbusage KB167159

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