Article ID: 166950
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
This article was previously published under Q166950
SYMPTOMS
If you use the Word 97 Fax wizard to create a fax, and you enter a fax number but not a fax recipient name, you will receive the following error message when you try to send the fax:
CAUSE
The Fax wizard is unable to handle a fax with a blank recipient name.
RESOLUTION
To correct this problem, install Microsoft Word 97 Service Release 1 (SR-1) or download the updated Fax wizard from the Microsoft Web site.
The following file is available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
To work around this problem, do one of the following:
- Either enter a fax recipient name or type a space in place of the fax recipient name.
-or-
- Print to Microsoft Fax by changing the printer to Microsoft Fax and printing the document.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.
For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:
172475 OFF97: How to Obtain and Install MS Office 97 SR-1
Note that the Fax wizard is not available in all versions of SR-1. To obtain the updated Fax wizard template only, you can download it from the Microsoft Technical Support Web site. For additional information, please see the following article in the Microsoft Knowledge Base:
172492 WD: Templates and Wizards Not in Version of SR-1 on the Web
MORE INFORMATION
You will also have the problem if you use the fax wizard to create a fax (without a fax recipient name) and then add a fax recipient name to the fax cover sheet. In order to avoid the problem, add the fax recipient name from within the fax wizard.
REFERENCES
For more information about faxing, click the Office Assistant, type "faxing," click Search, and then click "Create and send a fax with the fax wizard."
NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:
120802 Office: How to Add/Remove a Single Office Program or Component
For more information on troubleshooting faxing problems, please see the following articles in the Microsoft Knowledge Base:
137161 Isolating Fax Problems in Word
Additional query words: SR1 release1 8.0 8.00
Keywords: kbdownload kbbug kbfix kbprint kbusage KB166950
