Article ID: 166541
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
- Microsoft Exchange Server 5.0 Standard Edition
This article was previously published under Q166541
SYMPTOMS
Your computer may randomly stop responding (crash) in Store.exe. This results in a Drwtsn32.log file entry similar to the following:
Application exception occurred:
App: store.dbg (pid=290)
When: 9/8/1997 @ 10:4:21.453
Exception number: c0000005 (access violation)
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
MORE INFORMATION
The following is a stack dump from the Drwatson log:
State Dump for Thread Id 0x166
eax=00000000 ebx=0465c920 ecx=04645700 edx=00000000 esi=044f0e00
edi=04645700
eip=6c898e06 esp=01b7f860 ebp=00000000 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000206
function: EDB!FCBUnlink
6c898dee cc int 3
6c898def cc int 3
6c898df0 56 push esi
6c898df1 33d2 xor edx,edx
6c898df3 8b7108 mov esi,[ecx+0x8]
ds:05654106=84e40029
6c898df6 c7410800000000 mov dword ptr [ecx+0x8],0x0
ds:05654106=84e40029
6c898dfd 8b4620 mov eax,[esi+0x20]
ds:054ff806=52000000
6c898e00 3bc8 cmp ecx,eax
6c898e02 7409 jz JetMove+0xbfd (6c898e0d)
6c898e04 8bd0 mov edx,eax
FAULT ->6c898e06 8b400c mov eax,[eax+0xc]
ds:0100ea06=????????
6c898e09 3bc8 cmp ecx,eax
6c898e0b 75f7 jnz JetMove+0xbf4 (6c898e04)
6c898e0d 8b400c mov eax,[eax+0xc]
ds:0100ea06=????????
6c898e10 85d2 test edx,edx
6c898e12 7505 jnz JetMove+0xc09 (6c898e19)
6c898e14 894620 mov [esi+0x20],eax
ds:054ff806=52000000
6c898e17 eb03 jmp JetMove+0xc0c (6c898e1c)
6c898e19 89420c mov [edx+0xc],eax
ds:0100ea06=????????
6c898e1c 8b462c mov eax,[esi+0x2c]
ds:054ff806=52000000
6c898e1f 48 dec eax
6c898e20 89462c mov [esi+0x2c],eax
ds:054ff806=52000000
*----> Stack Back Trace <----*
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
00000000 00000000 00000000 00000000 00000000 00000000 edb!JetMove
From the User.dmp:
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
01b7f860 6c89a9f7 00000000 00000000 04a10280 EDB!FCBUnlink+0x16
01b7f874 6c89a4d8 01b7f998 01b7f8e0 04a10280 EDB!DIRPurge+0x87
01b7f890 6c89aae3 fffffc15 00000001 6c89ac09
EDB!ErrDIRCommitTransaction+0x1f8
01b7f89c 6c89ac09 01216bec 00000001 004123f1
EDB!ErrIsamCommitTransaction+0xd3
01b7f8a8 004123f1 04a10280 00000001 01b7f998
EDB!JetCommitTransaction+0x59
01b7f8c4 004122c1 00000002 01b7f8e0 546b6454
STORE!JSES_BASE::EcCommitTransaction+0x41
01b7f8e0 0043e93f 00000002 00000000 00000000
STORE!JSES::EcCommitTransaction+0x21
01b7f93c 0043d0f2 01b7f998 01b7f990 01b7f9dc
STORE!OMSG::EcDeliver+0x55f
01b7fb64 0046efdf 00e59c2c 01216bec 00000000
STORE!EcDoDeliverMessage+0x1132
01b7fcc8 004b28fe 0123064c 0123143c 00e5aaac
STORE!EcDeliverMessage+0xe8f
01b7ffa0 00485e07 01b7ffec 010ef6a4 77de32c9
STORE!FStartReceive+0x7ce
> r
EAX=00000000 EBX=0465c920 ECX=04645700 EDX=00000000 ESI=044f0e00
EDI=04645700
EIP=6c898e06 ESP=01b7f860 EBP=00000000 EFL=00000206
CS=001b DS=0023 ES=0023 SS=0023 FS=0038 GS=0000
Additional query words: av drwtsn32
Keywords: kbqfe kbhotfixserver kbbug kbfix KB166541
