Microsoft Knowledge Base
Internet Explorer 3.02 Support.txt File
Last reviewed: July 10, 1997
Article ID: Q165972
The information in this article applies to:
- Microsoft Internet Explorer version 3.02 for Windows 95
- Microsoft Internet Explorer version 3.02 for Windows NT 4.0
SUMMARY
This article contains a copy of the information in the Support.txt file included with Microsoft Internet Explorer version 3.02 for Windows 95 and Windows NT 4.0. Setup copies this file to the folder in which you install Internet Explorer.
MORE INFORMATION
Microsoft Internet Explorer 3.02 README for Product Support
March 1997
(c) Copyright Microsoft Corporation, 1997
This document provides complementary or late-breaking information to supplement the Microsoft Internet Explorer 3.02 and Internet Mail and News documentation.
How to Use This Document
To view Support.txt on screen in Notepad, maximize the Notepad window.
To print Support.txt, open it in Notepad or another word processor, and Use the Print command on the File menu.
CONTENTS
Microsoft Technnical Support Within the United States and Canada
Microsoft Technical Support Information Services
Standard No-Charge Support
Priority Support
Text Telephone
Microsoft Technical Support Worldwide
Microsoft Subsidiary Phone Number Listing
Microsoft Technical Support Within the United States and Canada
In the event you have a technical question regarding Microsoft Internet Explorer 3.02 or Internet Mail and News, please refer to the support offerings below. Microsoft's support offerings range from no-cost and low- cost online information services (available 24 hours a day, 7 days a week) to annual support plans. Please check the Technical Support section in online Help for detailed information.
Microsoft Technical Support services are subject to Microsoft's then- current prices, terms, and conditions, which are subject to change without notice.
Information Services Microsoft Technical Support Information Services provide you with easy access to the latest technical and support information for Microsoft products. You can access a variety of low and no cost Information Services 24 hours a day, 365 days a year.
http://www.microsoft.com/support: Online support uses Microsoft's own cutting edge technology to help you access the most relevent information for your support questions. Diagnose and solve problems quickly and easily. Discuss issues and solutions with other Microsoft customers over the Internet. Or select technical articles, programming aids, or commonly asked questions from a variety of Microsoft's technical databases.
- On the World Wide Web and MSN, go to http://www.microsoft.com/support/ * For FTP access, go to ftp://ftp.microsoft.com
Microsoft TechNet: CD-ROM-based Microsoft TechNet is the front-line resource for fast complete answers to technical questions on Microsoft desktop and systems products. For more information or to subscribe to Microsoft TechNet, call (800) 344-2121.
Microsoft Developer Network Library (MSDN): CD-ROM-based MSDN is the comprehensive source of programming information and toolkits for those who write applications for the Microsoft Windows, Windows 95, and Windows NT operating systems, or use Microsoft products for development purposes. For more information or to subscribe, call (800) 759-5474.
Microsoft Download Service (MSDL): Direct modem access to a variety of technical information is available on MSDL by dialing (425) 936-6735. The service is available 24 hours a day, 365 days a year. Connect information: 1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit.
Microsoft FastTips: This automated service provides quick answers to your common technical questions via an automated toll-free telephone number, fax, or mail. To access FastTips or to receive a map and catalog, call the following FastTips numbers:
Desktop applications: (800) 936-4100 Development products: (800) 936-4300 Desktop Systems products: (800) 936-4200 Business Systems: (800) 936-4400
Standard No-Charge Telephone Support
In the United States and Canada, Standard No-Charge support for Internet Explorer is available for 90 days after you make your first call to a Microsoft Support Engineer.
-In the United States, call (425) 635-7123 between 6:00 A.M and 6:00 P.M.
Pacific time.
-In Canada, call (905) 568-4494 between 8:00 A.M and 8:00 P.M. Eastern
time.
Both of these services are available Monday through Friday, excluding holidays.
Note: If your Microsoft product was pre-installed or distributed with your computer, or provided by an Internet service provider, the computer manufacturer or the Internet service provider is responsible for providing your product support. Microsoft's fee-based Priority Support and our Information Services are available regardless of how you obtained Internet Explorer.
Priority Support
Microsoft Technical Support offers priority telephone access to Microsoft support engineers 24 hours a day, 7 days a week, including holidays, in the U.S. In Canada, the hours are from 8:00 A.M to midnight, 7 days a week, excluding holidays.
- In the United States, call (800) 936-5700 or (900) 555-2000; $35 (U.S.) per incident. * In Canada, call (800) 668-7975, at $45 (CDN) per incident. 800# charges will be billed to your VISA, MasterCard, or American Express card. 900# charges will appear on your telephone bill. (Not available in Canada.)
For more information about Priority support offerings, including annual contracts, call Microsoft Technical Support Sales and Information at (800) 936-3500.
Text Telephone Microsoft text telephone (TT/TDD) services are available for the deaf or hard-of-hearing. In the United States, using a TT/TDD modem, dial (425) 635- 4948. In Canada, using a TT/TDD modem, dial (905) 568-9641.
Microsoft Technical Support Worldwide
The following list contains Microsoft subsidiary offices and the countries they serve. If there is no Microsoft office in your country, please contact the establishment from which you purchased your Microsoft product. This list provides only basic technical support phone and fax numbers; other services such as BBS and sales numbers may be available. For additional subsidiary information, check the Product Support Services Worldwide section in online Help.
Area Telephone Numbers
Argentina Microsoft de Argentina S.A.
Technical Support: (54) (1) 314-0560
Australia Microsoft Pty. Ltd.
Technical Support: (61) (02) 870-2131
Austria Microsoft Ges.m.b.H.
Standard Support: Installation and Handling
Windows: 0660-6510
General information about the Microsoft
support in Central Europe:
Fax: 0049/2622/167006
Belgium Microsoft NV
Technical Support:
+32-2-513 32 74 (Dutch-speaking)
+32-2-502 34 32 (English-speaking)
+32-2-513 22 68 (French-speaking)
Bolivia See Argentina
Brazil Microsoft Informatica Ltda.
Technical Support: (55) (11) 871-0090
Canada Microsoft Canada Inc.
Microsoft Support:
Standard Technical Support Phone:
1 (905) 568-4494
Priority Support Information:
1 (800) 668-7975
Text Telephone (TT/TDD):
1 (905) 568-9641
Caribbean Microsoft Caribbean, Inc.
Technical Support: (214) 714-9100
Chile Microsoft Chile S.A.
Personal Operating Systems
Phone: 56-2-330-6222
Colombia Microsoft Colombia
Technical Support: (571) 618 2255
Czech Republic Microsoft s.r.o.
Technical Support Phone: (+42) (2) 2451 0554
or 53 52 56 (Windows 95 only)
Denmark Microsoft Denmark AS
Technical Support: (45) (44) 89 01 11
Dubai Microsoft Middle East
Phone: (971) 4 513 888
Ecuador Corporation Microsoft del Ecuador S.A.
Technical Support: (593) (2) 463-094
England See United Kingdom
Finland Microsoft OY
Product Support: (358) (90) 525 502 500
For Technical Support, please contact your
local dealer.
France Microsoft France
Technical Support: (33) (1) 69-86-10-20
French Polynesia See France
Germany Microsoft GmbH
Standard Support: Installation and Handling
Windows: 089-3176-1110
Windows 95: 089-3176-1115
General information about the Microsoft
support in Central Europe:
Fax: 02622/167006
Greece Microsoft
Phone: (30)(1) 6806-775
Hong Kong Microsoft Hong Kong Ltd.
Technical Support: (852) 2804-4222
Hungary Microsoft Hungary
Phone: (+36) (1) 267 4636
Iceland See Denmark
India Microsoft India
Phone: (01) (91) 646 0694, 646 0767, 646 0813
Indonesia Indonesia - Jakarta
Technical Support:
Phone: (6221) 572-1060
Fax: (6221) 573-2077
Ireland See United Kingdom
Israel Microsoft Israel Ltd.
Phone: 972-3-613-0833
Italy Microsoft SpA
Technical Support: (39) (2) 7039-8351
Japan Microsoft Company Ltd.
Technical Support: (81)(424) 41-8700
Support Sales: 0120-37-0196
Korea Microsoft CH
Technical Support: (82)(2) 563-0054
Latin America Microsoft Latin American Headquarters
Technical Support: (214) 714-9100
Liechtenstein See Switzerland (German-speaking)
Luxembourg Microsoft NV
Technical Support:
+32-2-513 32 74 (Dutch-speaking)
+32+2-502 34 32 (English-speaking)
+32+2-513 22 68 (French-speaking)
Malaysia Microsoft (Malaysia) Sdn Bhd
(60-3) 793-9595
Mexico Microsoft Mexico, S.A. de C.V.
Technical Support:
Operating Systems: (52) (5) 325-0912
Netherlands Microsoft BV
Technical Support:
023-5677877 (Dutch-speaking)
023-5677853 (English-speaking)
New Zealand Microsoft New Zealand Ltd.
Technical Support:
Phone: 64 (9) 357-5575
Northern Ireland See United Kingdom
Norway Microsoft Norway AS
Technical Support: (47) (22) 02 25 50
Papua New Guinea See Australia
Paraguay See Argentina
Peru See Latin America
Phillippines Phone: (632) 811-0062
Technical Support:
Phone: (632) 892-2295/2495
Poland Microsoft Sp.z o.o.
Technical Support: (+48) (2) 6216793,
(+48) (71) 441357
Portugal Microsoft, Lda.
Technical Support: (351) 1 4409280, 81, 82, or 83
Republic of China Microsoft Taiwan Corp.
Technical Support: (886) (2) 508-9501
Republic of Ireland See United Kingdom
Russia Microsoft A/O
Fax: (+7) (502) 224 50 45
Scotland See United Kingdom
Singapore Microsoft Singapore Pte Ltd.
Technical Support:
Phone: (65) 337-9946
Slovenia/Slovenija Microsoft d.o.o
Technical Support: +386 61 123 23 54,
+386 64 331 020
Slovak Republic Microsoft Slovakia s.r.o.
Technical Support: (+42) (7) 312083
South Africa Microsoft South Africa
Technical Support
(Toll Free): 0 802 11 11 04
(Toll): (2) 11 445 0100
Spain Microsoft Iberica SRL
Technical Support: (34) (1) 807-9960
Sweden Microsoft AB
Product Support: (46) (0) 8-752 09 29
Information about Technical Support:
(46) (0) 8 752 09 29
Switzerland Microsoft AG
Phone: 01-839 61 11
Technical Support (French-speaking):
022-738 96 88
General information about the Microsoft
support in Central Europe:
Fax: 0049-2622-167006
Thailand Microsoft Thailand Ltd.
Technical Support:
Phone: (662) 632-0360, 61, 62, 63
Turkey Microsoft Turkey
(90) 212 2585998
United Kingdom Microsoft Ltd. Product Support Services
Telephone Support:
Personal Operating Systems:
(01734) 271000
Advanced Systems Support:
(01734) 270007
Microsoft Ltd.
Phone: (01734) 271007
Uruguay Technical Support: (598) (2) 77-4934
Venezuela Corporation MS 90 de Venezuela S.A.
Technical Support: (582) 265-4337
Wales See United Kingdom
Microsoft TechNet, Technical Information Network
Microsoft TechNet is the front-line resource for fast, complete answers to technical questions on Microsoft systems and desktop products. Information available on TechNet ranges from crucial data on client-server and workgroup computing, systems platforms, and database products, to the latest on support for Microsoft Windows- and Macintosh-based applications. As a TechNet user you receive:
- Twelve monthly compact discs containing the Microsoft Knowledge Base,
Microsoft operating systems product resource kits, customer
solutions, key Microsoft conference session notes, and other
valuable information
- Twelve monthly supplemental (drivers and patches) compact discs
containing the Microsoft Software Library
- A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET) * WinCIM, a Windows-based application for accessing CompuServe * A 20 percent discount on Microsoft Press books
For more information about Microsoft TechNet, in the United States and Canada, call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday through Friday. Outside the U.S. and Canada, contact your Microsoft Subsidiary, or call (510) 275-0826
INTERNET CONNECTION TROUBLESHOOTING
Internet Service Providers Chosen from Connect to the Web Now!
If you connected to the Internet by using one of the Internet service providers (ISPs) available on Connect to the Web Now!, your Internet connection information was automatically entered into your computer. If you had trouble connecting, call the Internet service provider you chose.
MSN
You can contact MSN Member Support in any of three ways:
Send e-mail to MSN Member Support from the following Web page:
http://memberservices.msn.com/answers/support/support.htm
- Dial 888-MSN-TIPS for FastTips on MSN issues.
- Call the customer or technical service phone number below that is nearest you.
CUSTOMER SERVICE
For questions about billing, password resets, and access numbers:
Australia 02 9934 9000 Canada (English - password reset) 800-471-1370 Canada (English - other) 813-557-0613 Canada (French) 813-557-0713 Canada TDD (English) 813-576-6901 France 01 43 62 3450 Germany 0180 525 7536 Ireland 0800 709 904 Japan 044 965 0196 Switzerland (French) 0800 55 47 19 Switzerland (German) 0800 55 47 18 United Kingdom 0345 000 111 United States (password reset) 800-471-1370 United States (other) 813-557-0613 United States TDD 813-576-6901
If the country you are calling from is not listed, you can call the following numbers for English-language assistance:
North and South America 813-557-0613 All Other Countries 44 181 247 9042
TECHNICAL SERVICE
For help with connection issues or error messages:
Australia 02 9934 9000 Canada (English) 425-635-7019 Canada (French) 425-635-7020 Canada TDD (English) 425-635-4948 France 01 69 86 4747 Germany 0180 525 7536 Ireland 0800 709 904 Japan 044 965 0196 Switzerland (French) 0800 55 47 19 Switzerland (German) 0800 55 47 18 United Kingdom 0345 000 111 United States 425-635-7019 United States TDD 425-635-4948
If the country you are calling from is not listed, you can call one of the following numbers for English-language assistance:
North and South America 425-635-7019 All Other Countries 44 181 247 9042
Additional query words: 3.02 ie302 ie3.02 Last reviewed: July 10, 1997 |
