Article ID: 165811
Article Last Modified on 8/17/2005
APPLIES TO
- Microsoft Office 95 Standard Edition
This article was previously published under Q165811
WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.
SYMPTOMS
The following error message may appear when you attempt to change folders or drives using the Open, Save, or Save As dialog boxes in a Microsoft Office 95 program:
CAUSE
This problem occurs if either of the following two files are corrupted or replaced by third-party software:
User32.dll
Imm32.dll
WORKAROUND
To work around this problem, locate the affected files, rename the files, and then reinstall them using your Microsoft Windows compact disc or disks. To do this, use the following steps:
- Locate the following files:
User32.dll
Imm32.dll
Kernel32.dll
Gdi32.dll - Quit any open programs and click Shutdown on the Start menu.
- Click "Shut down the computer?" and click Yes. When you are prompted, turn off your computer.
- When the Starting Microsoft Windows message appears on the screen, press F8.
- Select Command Prompt Only.
- At the MS-DOS prompt, type the following, and then press ENTER
cd\<folder>
- At the MS-DOS prompt, type the following and then press ENTER
ren <filename>.dll <filename>.bak
For more information about how to perform this task in Windows, see your Windows printed documentation or online Help.
Reinstalling the .Dll Files on Your Computer
- Insert the Windows 95 compact disc into the CD-ROM drive (this requires that you previously loaded the real-mode CD-ROM driver.)
- If you installed Windows 95 from a disk, insert the corresponding disk in the disk drive. Refer to the following table for the disk number. For additional information about accessing your CD-ROM from the MS-DOS Prompt, please see the following article in the Microsoft Knowledge Base:
135174 Cannot Access CD-ROM Drive from MS-DOS Mode or Command Prompt
- If the name of the folder that contains the .dll file does not appear at the MS-DOS prompt, type the following and press ENTER
cd\<folder>
- If you installed Windows 95 from a compact disc, type the following at the MS-DOS prompt
extract <drive>:\win95\win95_<n>.cab <filename>.dll
where <drive> is the letter of your CD-ROM drive, <n> is the cabinet file number that contains the .dll, and <filename> is the name of the .dll file you want to extract. For example, to extract the file Kernel32.dll from CD-ROM drive D, type the following:
extract d:\win95\win95_11.cab kernel32.dll
-or-
If you installed Windows 95 from a disk, type the following at the MS-DOS promptextract <drive>:\win95_0<n>.cab <filename>.dll
- After you extract the file, press CTRL+ALT+DEL to restart your computer.
Refer to the following table to locate the .dll file.
CD-ROM File Name Cabinet DMF File Non-DMF File -------------------------------------------------------------------------- Imm32.dll Win95_06.cab Disk6 Win95_06.cab Disk9 Win95_09.cab Gdi32.dll Win95_11.cab Disk11 Win95_11.cab Disk18 Win95_18.cab Kernel32.dll Win95_11.cab Disk11 Win95_11.cab Disk18 Win95_18.cab User32.dll Win95_11.cab Disk11 Win95_11.cab Disk18 Win95_18.cab
The sizes and dates for files that are installed by Microsoft Windows 95 are listed in the following table.
File Name Size Date ------------------------------------------ User32.dll 44,544 bytes July 11, 1995 Imm32.dll 6,144 bytes July 11, 1995 Kernel32.dll 411,136 bytes July 11, 1995 Gdi32.dll 131,072 bytes July 11, 1995
Keywords: kbprb KB165811