Article ID: 163548
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
- Microsoft Windows NT 4.0
This article was previously published under Q163548
SYMPTOMS
When you print a Word 97 document that contains a picture to a Hewlett Packard (HP) LaserJet 4 or 4MP printer, the following problems may occur:
- If you print to a network printer, the network server may hang.
-or-
- If you printing to a local printer, the local computer may hang.
CAUSE
This problem occurs when the document contains an inline picture (the "Float over text" option has been disabled).
RESOLUTION
To resolve this problem, install Windows NT, version 4.0, Service Pack 2.
For more information on obtaining and installing the Microsoft Windows NT 4.0 Service Pack 2, please see the following article in the Microsoft Knowledge Base:
152734 How to Obtain Windows NT Version 4.0 U.S. Service Pack
To temporarily work around this problem, select the Float Over Text option before you insert the picture.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows NT, version 4.0. This problem was corrected in Microsoft Windows NT, version 4.0, Service Pack 2.
MORE INFORMATION
For additional information, please see the following articles in the Microsoft Knowledge Base:
159723 OFF97: Problems Fixed by Service Pack 2 for Windows NT 4.0
156444 OFF97: Service Pack Requirements for Windows NT Workstation
Additional query words: 4.0 8.0 word8 word97
Keywords: kbprint kbualink97 KB163548
