Microsoft KB Archive/163305

Knowledge Base

WD97: Not Enough Memory with Effect Preview in Photo Editor

Article ID: 163305

Article Last Modified on 1/19/2007

---

APPLIES TO

• Microsoft Word 97 Standard Edition
• Microsoft Photo Editor 3.01

---

This article was previously published under Q163305

SYMPTOMS

In Microsoft Photo Editor, if you choose any of the effects that has a preview, the computer may stop responding (hang), or one of the following error messages may appear in the preview window:

Not enough memory for effect preview

-or-

General Protection Fault

-or-

Access Violation

-or-

Divide by Zero

CAUSE

This error may occur when both of the following conditions are true:

• You chose one of the following special effects from the Effects menu:

  Chalk and Charcoal
  Emboss
  Graphic Pen
  Notepaper
  Watercolor
  Stained Glass
  Stamp
  Texturizer

• You are using any of the following video cards:

  Matrox
  Video 9

RESOLUTION

To correct this problem, contact the video card manufacturer and obtain an updated driver for that card.

For information about how to contact third-party vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

WORKAROUND

To work around this problem, use either of the following methods.

Method 1: Change the video driver to standard VGA or super VGA.

Method 2: Change the resolution or the number of display colors.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: blank Imager

Keywords: kbbug kbgraphic kbhardware kbinterop KB163305

---

Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.