Article ID: 163071
Article Last Modified on 11/26/2003
APPLIES TO
- Microsoft SNA Server 2.0
- Microsoft SNA Server 2.1
- Microsoft SNA Server 3.0
- Microsoft SNA Server 2.11 Service Pack 1
This article was previously published under Q163071
SYMPTOMS
If an underlying link service fails to start, SNA Server may fail with an access violation (AV) immediately after it is started. When this happens, the following errors occur:
Windows NT application event log errors:
CAUSE
If SNA Server receives a "lost locality" error from a link service before an Open(Link) response is received from the link service, SNA Server attempts to log the name of the failing connection by parsing the Open(Link) response. This leads to an access violation.
The cause of the link service "lost locality" may vary. In one case, the SNA 802.2/DLC link service failed to initialize because the token ring adapter cable was not inserted into the token ring network. This could have been due to any of the following reasons:
- The token ring cable was not inserted.
- The MAU port was inoperative.
- The adapter was configured for 16 Mbps and the token ring network was operating at a 4 Mbps ring speed.
This error caused an "Event 242 error - Invalid adapter <snadlc1> configured" error to appear in the log, before the Event 624 error noted above.
RESOLUTION
To resolve this problem, obtain the hotfix mentioned below. However, the cause of the link service "lost locality" error must be debugged separately.
STATUS
Microsoft has confirmed this to be a problem in Microsoft SNA Server versions 2.0, 2.1, 2.11, and 2.11 Service Pack 1. This problem was corrected in the latest SNA Server version 2.11 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
Additional query words: sp1 prodsna
Keywords: kbnetwork KB163071