Article ID: 162967
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Greetings Workshop 2.0 Standard Edition
- Microsoft Greetings Workshop 97 Standard Edition
This article was previously published under Q162967
SYMPTOMS
After you start Setup, you may receive the following error message
where D: is the CD-ROM drive letter.
CAUSE
Some real-mode (16-bit) CD-ROM drivers cannot read long file names. The Greetings Workshop 1.0a compact disc contains long file names.
RESOLUTION
Use a protect-mode (32-bit) CD-ROM driver. An updated CD-ROM driver from the hardware manufacturer may correct the problem.
STATUS
Greetings Workshop 1.0b does not contain long file names. Some real-mode drivers may still exhibit this behavior.
Greetings Workshop is designed to run with Windows 95 using protect-mode drivers. Although some real-mode CD-ROM drivers will be able to use the Greetings Workshop 1.0b compact disc, other real-mode CD-ROM drivers may continue to exhibit this error.
MORE INFORMATION
For additional information about CD-ROM drivers and long filenames, click the article numbers below to view the articles in the Microsoft Knowledge Base:
157877 Visual J++ requires a Protected-Mode CD-ROM Driver
151634 Protected-Mode CD-ROM Drive Support in Windows 95
For additional information about determining if your CD-ROM driver is a protect-mode driver, click the article number below to view the article in the Microsoft Knowledge Base:
131499 CD-ROM Drives Requiring Real-Mode Drivers
Additional query words: won't install crash 16 bit protect real mode CDROM CD Rom greetingsw acmesetup.exe acme setup
Keywords: kberrmsg kbfix kbprb kbsetup KB162967
