Article ID: 162383
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.1 Standard Edition
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q162383
SYMPTOMS
If changes to a Systems Management Server site's properties do not go current, even after 24 hours, the Systems Management Server Site Configuration Manager (SCMAN) may have stopped responding. In the Scman.log file, the last entry will be "<Domain name> user groups will be enumerated." No more entries will have been logged since that time. SCMAN reports no errors during this time, and its status will be "started" in the Services Control Panel. There may be .ct1 files backed up in the Sitecfg.box directory.
CAUSE
The Systems Management Server Site Configuration Manager will stop responding during Global User Group enumeration if it cannot contact the primary domain controller (PDC) of the domain listed. If this occurs, no site changes made can be processed. Note that this interferes with neither job nor inventory processing.
WORKAROUND
Stopping and restarting SCMan will alleviate the issue immediately, but a longer-term workaround is to use the SETGUG utility to disable Global User Group enumeration, either on a permanent basis, or by setting it to a longer interval. Setgug.exe is in the BackOffice Resource Kit. It is also in the Support directory of the Systems Management Server 1.1 compact disc.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server versions 1.1 and 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Additional query words: prodsms hanging hang lock freeze
Keywords: kbbug kbnetwork kbscman kbsetup KB162383
