Article ID: 162209
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Office 97 Standard Edition
- Microsoft Access 97 Standard Edition
- Microsoft Excel 97 Standard Edition
- Microsoft PowerPoint 97 Standard Edition
- Microsoft Word 97 Standard Edition
- Microsoft Outlook 97 Standard Edition
- Microsoft Project 98 Standard Edition
- Microsoft Publisher 98 Standard Edition
- Microsoft Publisher 2000 Standard Edition
This article was previously published under Q162209
SYMPTOMS
When you click any of the menus in a Microsoft Office program and then try to select a menu command, the following problems may occur:
- You cannot select any menu items.
-or-
- The pointer may unexpectedly shift position on the screen.
-or-
- When you click a menu command on a menu, the command may not run. Instead, a different command is executed or the worksheet or object that is underneath the menu is selected.
-or-
- When you right-click and then click a command on the shortcut menu, the command may not run.
CAUSE
These problems occurs if any of the following conditions is true:
- The Logitech Enhanced Control Center Software that is included with Logitech MouseWare 7.0 is installed.
-or-
- You are using the Logitech mouse driver version 6.42.
RESOLUTION
To resolve this problem, close the Logitech Enhanced Control Center. To do this, follow these steps:
- Press CTRL+ALT+DELETE to display the Close Program dialog box.
- Click the EM_EXEC or E_EXEC program.
- Click End Task.
NOTE: These steps close the program only for the current session of Windows. You must contact Logitech for more information about the Logitech Enhanced Control Center.
MORE INFORMATION
Logitech Enhanced Control Center is manufactured by Logitech Incorporated, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
For information about how to contact Logitech Incorporated, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Logitech can be contacted on the Internet at the following World Wide Web Address:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Additional query words: actt see-through e_exec.old OFF97 XL97 AC97 WD97 EM_exe gray disabled wrong Outlook OL97 OL98 PP97
Keywords: kb3rdparty kbenv kbui KB162209
