Word Articles Available by Fax or E-Mail: Macro Viruses
ID: Q162198
The information in this article applies to:
- Microsoft Word
SUMMARY
This article shows you how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.
MORE INFORMATION
The "Article Listing" section of this article includes a subset of Knowledge Base articles about Macro Viruses. Use the instructions in the "Ordering Articles by E-Mail or by Fax" section of this article to order items from this list.
Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web:
http://support.microsoft.com/support/default.asp
ORDERING ARTICLES BY E-MAIL OR BY FAX
Ordering an Article by E-Mail
To have an article from the list sent to you in e-mail, send a message to "mshelp@microsoft.com" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example:
TO: mshelp@microsoft.com SUBJECT: Q119591
For more information about how to order an article by e-mail, send an e- mail message to the following e-mail address:
mshelp@microsoft.com
Ordering an Article over the Phone and Having It Sent to a Fax Machine
To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:
1. Dial the toll-free FastTips number:
(800) 936-4100
2. When prompted, select the appropriate number for the product you are
using (for example, for Microsoft Word, select 2).
3. When prompted, select the version of the product that you are using.
4. From the "FastTips Main Menu," select 1 to place a FastTips catalog
order.
5. At the "to order items from your catalog" prompt, select 1.
6. When prompted with the "at the tone, enter the item ID number followed
by the pound key" message, enter the Article ID number from the following list and press # (use the numbers following "Q," but do not include "Q"). NOTE: You can order up to five items at a time.
7. When prompted, select the fax option and enter your three-digit area
code and seven-digit fax number.
8. When you're finished ordering, hang up.
If you have problems receiving a fax, please call the FastTips Hotline at (425) 635-3199.
ARTICLE LISTING
ARTICLE ID ARTICLE TITLE
Q119837 Setup Program Keeps Requesting Disk 2 Q134727 What to Do If You Have a Macro Virus Q135648 Troubleshooting Win 95 Application Floppy Disk Problems Q157299 Where to Find Word 6.x or 7.x Commands and Features in Word 97 Q158499 Cannot Use ScanProt with Word 97 Q159326 Macros Not Listed After Creating New Document in Explorer Q159924 Word 97: Contents of the Wdread8.txt Readme File Q159945 Word 97: General Information About E-Mail Support Q160686 Macro Warning Not Displayed Opening File from Template Folder Q161515 Macro Virus Warning Displayed When No Macros Exist in File End of Article List
Keywords : word8 kbtlc Platform : WINDOWS Issue type : kbhowto
Last Reviewed: January 2, 1999