Article ID: 159152
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft DreamWorks Interactive The Neverhood
This article was previously published under Q159152
SYMPTOMS
When you install The Neverhood on a computer with a SoundBlaster Pro series sound card, you receive a warning that the audio drivers are not DirectX compatible. When you attempt to launch The Neverhood, you receive the following error message:
CAUSE
The DreamWorks product listed at the top of this article may not run with an 8-bit sound card. However, this issue has been addressed with DirectX version 5.0 and later.
Currently the minimum system requirements for these programs include an 8-bit sound card, but recommend a 16-bit sound card.
WORKAROUND
NOTE: If you are using a newer SoundBlaster sound card or a sound card from another manufacturer, please see one the following articles in the Microsoft Knowledge Base:
158120 DreamWorks: No Sound With ESS Sound Card
158122 Neverhood Err Msg: Error Initializing DirectSound
If you have a SoundBlaster Pro sound card, update your version of DirectX.
The latest version of DirectX is available at the following Microsoft Web site:
For more information about how to obtain the latest version of DirectX, please see the following article in the Microsoft Knowledge Base:
179113 How to Download and Install DirectX
MORE INFORMATION
DreamWorks provides a 30-day, money-back satisfaction guarantee on all products. If your local software vendor does not have a return policy, please contact Microsoft customer sales and service at 1-800-426-9400. We want you to be satisfied with your purchase. DreamWorks is constantly working to ensure a trouble-free experience. The third-party products discussed here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Additional query words: kbdw dream works dwi never hood
Keywords: kb3rdparty kberrmsg kbfaq kbprb kbsound KB159152
