Article ID: 158917
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows 95
This article was previously published under Q158917
SYMPTOMS
When you try to send a message using Windows Messaging, you may receive the following error message:
CAUSE
This error can occur if the personal message store (.pst) file is damaged and has a message stuck in the Outbox.
RESOLUTION
To resolve this issue, use the following steps:
- Create a new Windows Messaging profile and a new .pst file. To do so, follow these steps:
- Use the right mouse button to click Inbox on the desktop, and then click Properties on the menu that appears.
- Click Show Profiles, and then click Add.
- Click the appropriate information services to add them to the profile.
- Type a name in the Profile Name box, and then click Next.
- Follow the instructions in any wizards that run to configure the information services.
- When you are prompted for the Personal Folders file, make sure to specify a new file name. For example, instead of Mailbox.pst, you could use Mailbox2.pst.
- Click Finish, and then click the new profile in the "When starting Windows Messaging, use this profile" box.
- Click Close.
- Copy the messages from your original .pst file to the new .pst file. To do so, follow these steps:
- Start Windows Messaging, click Tools, and then click Services.
- Click Add, click Personal Folders, and then click OK.
- Locate the original .pst file, and then click Open.
- Click OK, and then click OK.
- Copy all of the messages from the original set of Personal Folders to the new Personal Folders, except for the Outbox.
Additional query words: prodnt exchange msmail client Outlook OL97
Keywords: kbenv kbnetwork KB158917
