Article ID: 158644
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q158644
SYMPTOMS
A Windows NT 4.0 unattended upgrade will continually cycle through the installation process when sent as System Background task. Note that the upgrade installs correctly, but the job repeats infinitely.
CAUSE
This problem occurs when you run the upgrade as a System Background task and no user is logged on to the computer. The Package Command Manager (PCM) service fails to report a job completion status. Disabling this option will allow the upgrade to complete successfully.
STATUS
Microsoft has confirmed this to be a problem in System Management Server version 1.2. This problem was corrected in the latest Microsoft Systems Management Server version 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
MORE INFORMATION
The upgrade will be performed correctly, but once it is done, the upgrade will start again. Sending the Windows NT 4.0 Service Pack (as a System Background task) works as expected, and does not display this problem.
Additional query words: prodsms
Keywords: kbinterop kbnetwork kbpcm KB158644
