Microsoft KB Archive/158295

Knowledge Base

XCLN: Remote Mail: The Mail Headers Could Not Be Displayed

Article ID: 158295

Article Last Modified on 10/28/2006

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APPLIES TO

• Microsoft Exchange Client 5.5
• Microsoft Exchange Client 5.0

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This article was previously published under Q158295

SYMPTOMS

When you click Remote Mail on the Tools menu in Microsoft Exchange Server, you may receive one of the following error messages:

The mail headers could not be displayed. Internal MAPI error while establishing remote interface MAPI 1.0 - 839 - [80004005]

OR

Microsoft Exchange
The mail headers could not be displayed. Internal mapi error : there is a communication problem between this application and the service provider. Restart the application.

OR

The item could not be displayed. The action could not be completed. Microsoft Exchange Client - 9997 - [80070005]

NOTE: "Sync all folders" appears to function properly. Connecting with Windows 95 dial-up networking (DUN) first and then starting Microsoft Exchange Server online also works correctly.

CAUSE

These errors can occur if your computer name contains the "at sign" (@). The first error message listed above occurs when you try to use the Remote Mail feature in Microsoft Exchange. The second error message occurs when you send a message with The Microsoft Network Online Service information service installed in your default profile.

RESOLUTION

Remove the at sign from your computer name. To do so, follow these steps:

1. In Control Panel, double-click Network.
2. Click the Identification tab.
3. Change the computer name so that it does not contain the "@" character, and then click OK.
4. When you are prompted to restart your computer, do so.

Keywords: KB158295

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