Microsoft KB Archive/152983

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Knowledge Base


Article ID: 152983

Article Last Modified on 10/28/2006



APPLIES TO

  • Microsoft Exchange Client 5.5
  • Microsoft Exchange Client 5.0



This article was previously published under Q152983

SYMPTOMS

When you send a Microsoft Fax from Microsoft Word while Microsoft Exchange is offline (.OST file) and off the network, you will get the following error message:

Information Store could not be opened.

CAUSE

This happens when you use an .OST file only. It works fine when you use a .PST file.


MORE INFORMATION

Faxes can be sent if the Microsoft Exchange client is already started and working offline.


STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange version 4.0 Windows 95 client. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kbother KB152983