Article ID: 152958
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q152958
SYMPTOMS
Microsoft Exchange clients might not see any Organizational forms available from the Compose-New Form... option or when using the Manage... command button on the Forms tab when viewing the properties of a folder.
CAUSE
If the Organization Forms folder for the Microsoft Exchange Site has been deleted and then recreated, clients on other Microsoft Exchange Servers in the Site will not be able to see the Organizational Forms until all Servers have been rebooted.
WORKAROUND
Reboot all Microsoft Exchange Servers in the Microsoft Exchange Site and any Server that might contain a replica of the Organizational Forms folder.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
The Organizational Forms folder has a unique folder Entry ID (EID). When this folder is created initially, this EID is cached by all Microsoft Exchange Servers in the same Microsoft Exchange Site as well as all Servers that contain a replica of the Organizational Forms folder. This cached EID can be updated by stopping and restarting the Exchange services. In some cases it may require the Server to be rebooted. Therefore, if the Organization Forms folder is deleted from the Server where it was originally created and then a new Organizational Forms folder is created, a new EID will be assigned to this folder. All Servers in the Site and all Servers containing a replica of this folder will need to restart the Exchange services or be rebooted to cache this new EID.
Additional query words: library
Keywords: kbusage KB152958
