Article ID: 152203
Article Last Modified on 11/19/2003
APPLIES TO
- Microsoft SNA Server 3.0, when used with:
- Microsoft Windows NT 4.0
- Microsoft SNA Server 2.11 Service Pack 1, when used with:
- Microsoft Windows NT 4.0
This article was previously published under Q152203
SYMPTOMS
SNA Server versions 2.11 and 2.11 Service Pack 1 (SNASERVR.EXE) encounter an access violation (0xC0000005) when started. Therefore, an Event 624 is logged in the Windows NT application event log.
The stack trace of the failing thread is as follows:
FramePtr RetAddr Param1 Param2 Param3 Function Name
002cff10 003c2436 000011f9 00000004 0043e798 SNASERVR!s1pupcds+0xc8
002cff38 003f956d 00000000 00000000 00000004 SNASERVR!s1pucsc+0x56
002cff60 003d41f4 00403fe3 0000000b 002cffec SNASERVR!s1pusvc+0x4d
002cff64 00403fe3 0000000b 002cffec 000528d8 SNASERVR!s1pgdisp+0x64
002cff80 00404785 00cb11cc 00000001 000528d8 SNASERVR!sbpsched+0xe3
002cff84 00cb11cc 00000001 000528d8 00000000 SNASERVR!sbpgmain+0x25
002cffa8 77e31461 00000001 000528d8 00000000
SNASVC!ServiceMainFunction+0x12c
002cffb8 77f26c2a 000528d0 00000000 00000000
ADVAPI32!ScSvcctrlThreadA+0xe
002cffec 00000000 77e31453 000528d0 00000000
KERNEL32!BaseThreadStart+0x61
This server was configured with multiple 802.2 connections to the same host system, and at least one of the connections may have been trying to activate when the problem occurred. The customer reported that they needed to reboot their Compaq Proliant dual-processor machine in order to get their IBM 16/4 II adapter to initialize properly, possibly due to transient media problems on their Token Ring LAN.
CAUSE
The SNA Server dump file indicated that the SNA Server service tried to free a session control block which had already been freed.
RESOLUTION
An SNA Server 2.11 hotfix to this problem is available through Microsoft product support. The problem has also been fixed in SNA Server 3.0.
STATUS
Microsoft has confirmed this to be a problem in Microsoft SNA Server 2.11 and 2.11 Service Pack 1. This problem was corrected in the latest Microsoft SNA Server 2.11 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
Additional query words: sp1 prodsna
Keywords: kbbug kbfix kbnetwork KB152203
