Article ID: 151677
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0, Terminal Server Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT 4.0 Service Pack 3
This article was previously published under Q151677
SYMPTOMS
Under certain conditions, computers that connect to a process on a Windows NT computer may fail. For example, the computer may time-out, applications may stop responding, or the computer may disconnect. On the network you may also see increased retransmissions.
This has been observed with SQL Server where clients access the database using ODBC over SPX but it may happen with any SPX-based communication.
CAUSE
The SQL server numbers the frames (for example, 23) when it sends data to the client. The client indicates that it has received the frame and specifies with an Allocation Number if it can receive another frame (for example, 24).
If the client-side SPX protocol cannot receive another frame because the process did not copy the data and gave it another buffer, it does not increment its Allocation Number (for example, send 23). This is especially true for database applications as they may perform a considerable amount of work locally.
The sending station should refrain from sending frames until it receives another frame with an updated Allocation Number. The problem introduced in Service Pack 2 is that Windows NT NWLink SPX ignores the Allocation Number field and continues to send frames. After this happens, one of the stations eventually decides that the session is out of synch and disconnects.
When the connection starts over the two stations are likely to run into the same problem again.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
MORE INFORMATION
For more information, please see the following Microsoft Knowledge Base article:
177113Incomplete Print Jobs Using JetDirect over SPX
NOTE: JetDirect is no longer supported by HP. SDI (Simple Device Installation) is now used to install network printers. For more information on this, see:
Keywords: kbhotfixserver kbqfe kbbug kbfix kbnetwork KB151677
