Article ID: 141226
Article Last Modified on 1/27/2005
APPLIES TO
- Microsoft Office 95 Professional Edition
This article was previously published under Q141226
WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.
SYMPTOMS
When you run the Setup program on the Microsoft Office Professional for Windows 95 compact disc, you may receive the following message during setup:
CAUSE
The error may occur on a system running Windows NT version 3.51 if you do not have the appropriate permissions set.
This problem may also occur when you run the Setup program on the Microsoft Office Professional for Windows 95 compact disc after removing Microsoft Office Standard for Windows 95.
WORKAROUND
To work around this problem, use the appropriate method below.
Method 1
If you are using Windows NT version 3.51, contact your system administrator to ensure that you have the proper privileges and permissions set for your system.
Method 2
If you installed Office Professional over Office Standard, remove all of the Office Standard files from your computer, restart the computer in Safe Mode using the Safe Mode CD-ROM drivers, and reinstall Microsoft Office Professional. To do this, follow these steps:
- Move any documents you want to save into a temporary folder, or back up the documents.
- Delete the Msoffice and the Program Files\Common Files folders.
Delete the following Office Standard files from the Windows\System folder, where Windows refers to your Windows folder:
12520437.Cpx Msjter32.Dll Oddbse32.Dll 12520850.Cpx Mso5Enu.Dll Odexl32.Dll Ccapi232.Dll Mso95.Dll Odfox32.Dll Cmdialog.Vbx Mso95Fx.Dll Odpdx32.Dll Commtb32.Dll Msole2.Vbx Odtext32.Dll Ctl3Dv2.Dll Msothunk.Dll Openenu.Dll Cuecrd32.Dll Mspx3032.Dll Pcdlib32.Dll Datazap.Dll Msrd2X32.Dll Picclip.Vbx Datzap16.Dll Msroute.Dll Picstore.Dll Datzap32.Dll Mstool32.Dll Pubdlg.Dll Dbnmpntw.Dll Mstx3032.Dll Pubole32.Dll Docobj.Dll Msxb3032.Dll Scp.Dll Drvssrvr.Hlp Msxl3032.Dll Scp32.Dll Ds16Gt.Dll Odbc16Gt.Dll Sdm.Dll Ds32Gt.Dll Odbc32.Dll Sqlsrv32.Dll Ffastlog.Txt Odbc32Gt.Dll Ttemb32.Dll Findfast.Cpl Odbcad32.Exe Vba32.Dll Hlp95En.Dll Odbccp32.Cpl Vbaen32.Dll Mci.Vbx Odbccp32.Dll Vbaen32.Olb Mfcans32.Dll Odbccr32.Dll Vbajet32.Dll Mscpxl32.Dll Odbcinst.Hlp Vbar2132.Dll Msgblast.Vbx Odbcint.Dll Vboa300.Dll Msjetsql.Cnt Odbcjet.Hlp Ven2132.Olb Msjetsql.Hlp Odbcji32.Dll Visx.Exe Msjetsql.Tlb Odbcjt32.Dll Visxutil.Dll Msjint32.Dll Odbcjtnw.Hlp Wwintl32.Dll Msjt3032.Dll Odbctl32.Dll Xlcall32.Dll
If it is absent, add the following line to the Autoexec.bat file in order to make the real mode CD-ROM driver available:
C:\Windows\Command\Mscdex.exe /s
NOTE: This line must refer to the Command folder in the Windows folder.
The line in the Autoexec.bat file on your computer may be different from the one above because the CD-ROM Setup program may add switches to the line. For example, the line might look similar to the following:C:\Windows\Command\Mscdex.exe /d:mscd001 /v /m:15
- Verify that the Real Mode driver for the CD-ROM drive is noted in the Config.sys file. The easiest way to add the line is to run the CD-ROM Setup program.
NOTE: If these drivers were already installed when you installed Windows 95, they may still be in the Config.sys and Autoexec.bat files, but they may be remarked out. - Disable the CD-ROM drive in Device Manager. To do so, follow these steps:
- Double-click My Computer.
- Double-click Control Panel.
- Double-click the System icon.
- Click the Device Manager tab.
- Click the CD-ROM drive, and then click the Properties button. Note that you may need to expand a branch of the hardware tree by double-clicking the branch or by clicking the plus sign (+) to the left of the branch before you can click the CD-ROM drive.
NOTE: If the CD-ROM drive is on its own controller, you may also need to disable the controller. To do so, follow the steps above but choose the CD-ROM controller card in Step e. - Click the Original Configuration (Current) check box to remove the check mark.
- Click OK.
- Click OK.
- When the message "Starting Windows 95" appears, press F8.
- Click Command Prompt Only.
- To start Windows in Safe Mode with access to the CD-ROM drive, type the following at the command prompt:
Win /d:m
- Run the Setup program on the Microsoft Office Professional compact disc.
MORE INFORMATION
Two driver files are required to access a CD-ROM drive in real mode. These files include a real-mode driver supplied by the CD-ROM drive manufacturer (which must be loaded in the Config.sys file), and the Mscdex.exe file (which must be loaded in the Autoexec.bat file).
For additional information, please see the following articles in the Microsoft Knowledge Base:
Additional query words: cd rom cdrom off7
Keywords: kberrmsg kbsetup kbprb KB141226