Microsoft KB Archive/135368

Microsoft Knowledge Base

Cannot Retrieve E-mail on The Microsoft Network

Last reviewed: October 7, 1997
Article ID: Q135368

The information in this article applies to:

• The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS

When you want to retrieve your e-mail on The Microsoft Network, one of the following issues may occur:

• The Microsoft Network may not appear under the Remote Mail or Deliver Now Using command.
• The Remote Mail and Deliver Now Using commands may be unavailable.

CAUSE

These issues may occur if your Windows 95 user name contains an invalid character such as a backslash, comma, or period. Your Windows 95 user name is used to create your Remote Mail headers file (in the form "MOS<Windows 95 user name>.rhc"). If your Windows 95 user name is not a valid file name, you may experience the issues described above.

If you are not using an invalid character, the .rhc file may be damaged.

RESOLUTION

Change your Windows 95 user name so that all the characters are valid for file names.

If your user name is valid, delete the "MOS<Windows 95 user name>.rhc" file from the Windows folder.

Additional reference words: 1.00 1.05 1.20 1.30 2.00 2.50 msn Keywords : msnmail kbenv Version : 1.00 1.2 1.3 2.0 2.5 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: October 7, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.