Article ID: 134931
Article Last Modified on 11/22/2005
APPLIES TO
- Microsoft Word 95a
- Microsoft Word 95 Standard Edition
This article was previously published under Q134931
SYMPTOMS
When you open or create a main document for a mail merge, click Send on the File menu, and then attempt to perform a mail merge to electronic mail, Word hangs (stops responding).
WORKAROUND
To work around this problem, close the window that appears when you click Send on the File menu, and then perform the mail merge.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Word 7.0 and 7.0a for Windows 95. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
For additional information, please see the following articles in the Microsoft Knowledge Base:
141922 How to Start a Mail Merge
REFERENCES
For more information about merging to electronic mail, click the Index tab in Microsoft Word Help, type the following text
e-mail, form letters
and then double-click the selected text to go to the "sending form letters" topic.
Additional query words: word95 7.0 print merge send email e-mail message hang freeze crash word7 winword
Keywords: kbmerge KB134931
