Microsoft KB Archive/132701

Bob Letter Writer: Border Prints Incorrectly With DeskJet

PSS ID Number: Q132701 Article last modified on 10-09-1995

1.00

WINDOWS

The information in this article applies to:

- Microsoft Bob version 1.0

SYMPTOMS

Letter borders may contain small square boxes when you print a Letter Writer document to an Hewlett-Packard (HP) DeskJet 500 series printer using HP driver version 4.10 in Black Text or Automatic mode.

RESOLUTION

To solve the problem, use one of the following methods:

Method 1

Change the printer setting to Grayscale, Color Graphics, or Color Photo.

To change the printer setup within Letter Writer, do the following:

1. In Letter Writer, click the Print Or Send squishy.
2. Click the Set Up Printer squishy.
3. In the Print Setup dialog box, click Options.
4. In the Printout section, click Grayscale or, if you are using a color printer, click Color Graphics or Color Photo.
5. Click OK.

• or-

Method 2

Update the printer driver to HP DeskJet driver version 5.0 or later.

MORE INFORMATION

For more information about HP DeskJet drivers, or for the latest version of the driver, contact Hewlett-Packard.

• Technical support (800)752-0900
• BBS (208)344-1691

The Hewlett-Packard products discussed here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products’ performance or reliability.

KBCategory: kb3rdparty kbprint kbprb KBSubcategory: B_Letter

Additional reference words: w_bob rectangles 1.00 problems printout h-p

Copyright Microsoft Corporation 1995.