Article ID: 132107
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Encarta Encyclopedia 95 for Macintosh
This article was previously published under Q132107
SYMPTOMS
When you try to start Encarta, you receive the following error message:
The error message continues even after you try the suggested corrections.
STATUS
Microsoft has confirmed this to be a problem in Encarta 1995. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
RESOLUTION
Try the following solutions:
SOLUTION 1
Clean the CD.
SOLUTION 2
Remove both the Encarta 95 Preferences folder. To remove the folder, do the following:
- Open the System Folder.
- Open the Preferences folder.
- Open the Encarta '95 Preferences folder and locate the Encarta '95 Preferences. Drag this item to the trash.
- Empty the trash
- Restart Encarta.
SOLUTION 3
- Remove both the Encarta '94 and Encarta '95 Preferences folders.
- Remove extensions that Encarta installs by dragging the following extensions to the trash:
Apple Multimedia Tuner
FIF Component
QuickTime
QuickTime Musical Instruments
QuickTime PowerPlug
Sound Manager - Remove the Encarta Control Panel by dragging the Sound icon to the trash.
- Restart and reinstall Encarta. Verify that all extensions are installed, if not, Drag and Drop the extensions from the Encarta CD.
Additional query words: mac 1995 multi media multimedia multi-media mmtitles errmsg errors bombs crash crashed
Keywords: KB132107