Article ID: 131726
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail Client 3.2
- Microsoft Mail Client 3.2
This article was previously published under Q131726
SYMPTOMS
In Microsoft Mail for Windows, you may not be able to retrieve a message that was sent from Microsoft Mail for AppleTalk Networks that has a large number of individual recipients on the To: line. If this occurs, you may get the following error:
The mail spooler will fail to pull this message into the mail message file (MMF). The affected users will get the disconnected network icon, and the Windows client will stop receiving mail.
NOTE: You will be able to read the same message in Microsoft Mail for PC Networks, MS-DOS workstation.
CAUSE
The above error will occur when a large number of recipients are selected to be included on the To: line when you compose a message. However, the Mail for AppleTalk Networks client does not have this limitation.
When the message arrives, the Windows client treats it as if it is a corrupt message.
RESOLUTION
You will have to sign into Mail using the MS-DOS client, and delete the "stuck" message.
Users should use groups when sending mail to large number of recipients. This will improve mail efficiency, as well.
Additional query words: 3.20 3.20a header size macmail pcmail
Keywords: KB131726
