Article ID: 130226
Article Last Modified on 10/31/2006
APPLIES TO
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
This article was previously published under Q130226
SYMPTOMS
If you print from a computer running Microsoft Windows NT 3.5x to a NetWare Print Gateway defined on a computer running Windows NT 3.5x Server and Microsoft Gateway Service for NetWare (GSNW), you always receive a NetWare banner page before the print job.
The banner page is printed even if you clear the Print Banner check box in the GSNW options on the computer running Windows NT 3.5x Server. Disabling the banner option in the print queue configuration using the NetWare PrintCon utility does not prevent the banner from being printed.
If you print directly from the computer running Windows NT Server and GSNW, a banner is not printed. If you print to the same computer running Windows NT 3.5x Server and GSNW from a computer running Windows for Workgroups 3.11 a banner is not printed.
NOTE: This issue is most problematic when the printer on the NetWare print server is a postscript printer because NetWare is unable to generate postscript code for the banner.
RESOLUTION
To work around this behavior, install Client Services for NetWare (CSNW) on the Windows NT Workstation so that you do not have to print through the print gateway on the Windows NT server running GSNW. Using CSNW enables you to directly connect to the NetWare print queue. You can disable banners by running Control Panel and choosing CSNW.
To correct this behavior, install the fix for Windows NT 3.5 mentioned below, or upgrade to Windows NT 3.51 (if you have not already done so) and install the latest U.S. Service Pack for Windows NT version 3.51.
STATUS
Microsoft has confirmed this to be a behavior in Windows NT versions 3.5 and 3.51.
This behavior has been corrected in the latest U.S. Service Pack for Windows NT version 3.51. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base:
SERVPACK
A supported fix is now available, but is not fully regression-tested and should be applied only to systems that experience this specific behavior. Unless you are severely impacted by this specific behavior, Microsoft recommends that you wait for the service pack release containing this fix. Contact Microsoft Product Support Services for more information. Contact Microsoft Product Support Services for more information on the availability of this fix.
MORE INFORMATION
For additional information on Windows 2000 Server and this problem, click the article number below to view the article in the Microsoft Knowledge Base:
222190 Banner Page Printed Even Though It Is Disabled
Additional query words: prodnt ipx nwlink novell print con separator page
Keywords: kbbug kbnetwork kbprint KB130226
