Article ID: 129778
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail for PC Networks 3.2
This article was previously published under Q129778
SYMPTOMS
When you start the Microsoft Mail for PC Networks, Macintosh workstation, you may receive the following error message even if the correct password was entered:
CAUSE
This can be occur if you select the Save My Name and Password option from Set Preferences, and the postoffice administrator has recovered the password via ADMIN.EXE.
Another possible cause is corruption within the MS Mail/PC LANs Prefs file.
RESOLUTION
You can resolve this problem by deleting the MS Mail/PC LANs Prefs file in the System Folder. This file is recreated during the next startup of the client after you relocate and select the postoffice.
MORE INFORMATION
The MS Mail/PC LANs Prefs file contains the following:
- default login information (username, password, and whether to automatically enter password)
- postoffice location
- viewing options (message display font and size)
- notification alert method (for example, flashing icon, sound, dialog box).
Additional query words: 3.20
Keywords: KB129778
