Microsoft KB Archive/129243

Microsoft Knowledge Base

Prometheus MaxFax Faxes Blank or Black Pages

Last reviewed: August 4, 1997
Article ID: Q129243

The information in this article applies to:

• Microsoft Word for the Macintosh, versions 6.0, 6.0.1

SYMPTOMS

When you send a fax from Word with Prometheus MaxFax, pages may fax blank or entirely black.

Additionally, canceling from the fax's Address dialog box may cause Word to hang, crash, or "Unexpectedly Quit."

The following error message may appear:

   Word cannot print due to a problem with the current printer.

This message is harmless, and you can ignore it by choosing the OK button.

CAUSE

The blank pages are generally due to a problem with converted Word 5.x documents.

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q124196
   TITLE     : Word 5.1 Documents May Not Print in Word 6.0 for the
               Macintosh

STATUS

Microsoft has confirmed these to be problems in the Microsoft products listed at the beginning of this article. We are researching these problems and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

For the pages that print entirely black, use the following steps to print them correctly:

1. From the File menu, choose Print.
2. Select the Color/Grayscale option. Choose the OK button.
3. Select the addressee text and drag it to the Send To: box. Click the Fax button.

The document should now fax correctly.

The third-party products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

KBCategory: kbprint kb3rdparty buglist6.0 buglist6.0.1 KBSubcategory: Additional reference words: 6.0 6.0.1 macword word6 Keywords : buglist6.0 buglist6.0.1 kb3rdparty kbprint Version : 6.0 6.0.1 Platform : MACINTOSH THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: August 4, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.