Article ID: 127002
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail for PC Networks 3.0a
- Microsoft Mail for PC Networks 3.2
- Microsoft Mail for PC Networks 3.2a
This article was previously published under Q127002
SYMPTOMS
When you run EXTERNAL.EXE, the following error may be displayed and placed in the SESSION.LOG (if logging is enabled):
where M: can be any drive letter that a PO is mapped to, and xxxxxxxx.KEY can be any address for an external postoffice.
CAUSE
NOTE: Critical errors may also be due to hardware or network problems. For further information, query on "error code =" and "device =".
Hidden, locked, or corrupt .KEY files may cause the above error. Check the screen or the SESSION.LOG for lines matching the above description. It may be necessary to activate the /LogVerbose (-v) and /LogSession (-l) options to accomplish this.
RESOLUTION
Make sure the specified files are not locked, hidden, or corrupt. If the file is corrupt, either restore the file from backup or reset the <hex- id>.KEY and <hex-id>.MBG files. This can be done with one of the following procedures:
Procedure 1
To RESET the <hex-id>.KEY to 560 bytes, type:
DEBUG <hex-id>.KEY <Enter>
At the "-" type F100,32F,0 <Enter>
At the "-" type RCX <Enter>
The following will then be displayed:
CX 1230
:
At the ":" type 230 <Enter> (this resets the file to 560 bytes)
At the "-" type W <Enter> (you should see the message "Writing 00230 bytes")
At the "-" type Q <Enter> (to quit DEBUG)
The filesize should be 560 bytes.
To RESET the <hex-id>.MBG to 0 bytes, type:
TYPE NUL > <hex-id>.MBG
The correct filesize should be 0 bytes.
Procedure 2
- Run Admin, Local-Admin, Create to create a test user.
- Run LISTUSER.EXE with the -f option against the PO to determine the hex-id of the test user.
- Copy the test user's <hex-id>.KEY and <hex-id>.MBG to the corrupt <hex-id>.KEY and <hex-id>.MBG.
- Run Admin, Local-Admin, Delete to delete the test user.
MORE INFORMATION
For additional information, please see the following articles in the Microsoft Knowledge Base:
Additional query words: 3.00a 3.20 3.20a external critical error key
Keywords: KB127002
