Article ID: 123982
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
This article was previously published under Q123982
SYMPTOMS
The Services for Macintosh (SFM) printing services may fail to start or they may start and then stop after installing an IBM4079 Color Jetprinter, IBM 4039 Laserprinter Plus PS (IBM4039P.PPD), or a Lexmark Optra PS Printer. You may also receive an error in SFMPRINT.EXE and a Dr. Watson log will be created. After starting the service, the service may be registered as Stopped. If the service is started you may be unable to stop it. No printers show up on the Macintosh computers.
The following Application exception error is an example that occured with an IBM 4039 Laserprinter Plus PS:
CAUSE
When the SFM printing services start, they initialize all of the printer's PostScript printer description (PPD) files. If a PPD file has information that is formatted incorrectly or, is missing information, the SFM services fail.
The IBM 4079 Color Jetprinter and the Lexmark Optra PS drivers that are included with Windows NT 3.5 and 3.51 have PPD's with incorrect PSVersion information in them. This causes the SFM printing services to fail; a Dr. Watson Log with an access violation is subsequently created.
RESOLUTION
To correct this problem, modify the PSVersion line in the PPD file:
- Use a text editor such as Windows Notepad to edit the IBM4079.PPD file. The file is located in the platform specific subdirectory of %SYSTEMROOT%\SYSTEM32\SPOOL\DRIVERS.
- Modify the following line
PSVersion: ""
to read:
PSVersion: "(250.0 )"
- Restart the SFM print services.
You should be able to resume printing.
The PPD files are written by Lexmark and IBM, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Additional query words: sfmprint sfm ibm4079 dies crashes w32x86 dumps prodnt mac macs jet printer
Keywords: kbnetwork KB123982
