Article ID: 123581
Article Last Modified on 8/16/2005
APPLIES TO
- Microsoft Office 4.0 Standard Edition
- Microsoft Office 4.2 Standard Edition
- Microsoft Office 4.2c
- Microsoft Office 4.3 Standard Edition
- Microsoft Office 4.3c
- Microsoft Office 95 Standard Edition
- Microsoft Word 6.0 Standard Edition
- Microsoft Word 6.0a
- Microsoft Word 6.0c
- Microsoft Excel 4.0 Standard Edition
- Microsoft Excel 5.0 Standard Edition
- Microsoft Excel 5.0c
- Microsoft Access 1.0 Standard Edition
- Microsoft Access 1.1 Standard Edition
- Microsoft Access 2.0 Standard Edition
- Microsoft PowerPoint 3.0 Standard Edition
- Microsoft PowerPoint 4.0 Standard Edition
- Microsoft PowerPoint 4.0c
This article was previously published under Q123581
SUMMARY
The following information describes the operating system related support guidelines for direct phone support of Microsoft Office and the Microsoft Office applications by non-operating system support Support professionals.
MORE INFORMATION
In the following information, "we" is used to refer to all Microsoft PSS Support professionals who support Microsoft Office for Windows and the Microsoft Office applications (Microsoft Excel for Windows, Microsoft Word for Windows, Microsoft Access, and Microsoft PowerPoint for Windows).
The operating system related support guidelines for the Microsoft Office applications are as follows:
Printing
We support printing from the Microsoft Office application if the printer and environment being used is supported by Microsoft Windows and if the video driver being used is the standard VGA driver included with Microsoft Windows. If the printing problem is only evident in the Microsoft Office application and not in Microsoft Write or Microsoft Paintbrush, the call is supported.
Support for third-party printer drivers is provided by the third-party manufacturer.
Fonts
We support Microsoft fonts that are shipped with the following applications:
- Microsoft Windows and Microsoft Windows for Workgroups
- Microsoft Office for Windows
- Any Microsoft Office for Windows application
- Microsoft TrueType Font Pack I and II
- Microsoft Office Assistant
- Microsoft Word Assistant
We support the use of the fonts if the problem cannot be reproduced in Microsoft Write, but can be reproduced in the Microsoft Office application being used.
Support for third-party printer fonts is provided by the third-party manufacturer.
Screen (Display)
We support the standard VGA video drivers that ship with Microsoft Windows 3.x.
The [boot] section of the SYSTEM.INI file should contain the following line:
display.drv=vga.drv
- The above line should appear only once in the SYSTEM.INI file: duplicate entries should be commented out with a semicolon (;) or removed entirely from the SYSTEM.INI file.
We will reinstall the standard VGA video driver (recommended) or any other display driver included with the Microsoft Windows 3.x package.
Support for third-party video drivers is provided by the third-party manufacturer.
Environment
We support basic optimization (covered in application-specific Application Notes or Knowledge Base articles).
We support the modification of the REG.DAT file as it applies to Microsoft Office applications.
We support the creation of program icons to perform application-specific functions, such as opening a data file when starting the application.
We support ensuring that the environment settings necessary for the proper operation of the application are correct, such as TEMP settings, virtual memory settings, and command line switches specific to the Microsoft Office application.
Additional query words: 3.00 4.00a 4.00c 4.20c 4.30c 5.00c 6.00a 6.00c
Keywords: KB123581
