Article ID: 119362
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail for PC Networks 3.0
- Microsoft Mail for PC Networks 3.2
This article was previously published under Q119362
SYMPTOMS
While creating a remote user's data disk using the Mail Administrator program (ADMIN.EXE) for versions 3.0 and 3.2 of Microsoft Mail for PC Networks, the process may hang during the Init-Disk stage.
CAUSE
One possible cause of this problem is a corrupt MODEM.GLB file. The MODEM.GLB file is used by the Mail Administrator program to provide information for the creation of the data disk.
RESOLUTION
To resolve this problem, rename the current MODEM.GLB file located in the GLB subdirectory of the postoffice database to MODEM.BAK. Then, within the Mail Administrator program, perform a Remote, Regenerate process. This will re-create a new MODEM.GLB file. Performing a Remote, Init-Disk should now work without hanging the process.
Additional query words: 3.00 3.20
Keywords: KB119362
