Article ID: 117650
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail Client 3.2
This article was previously published under Q117650
SYMPTOMS
In version 3.2 of Microsoft Mail for Windows, a user can encounter the following error message when trying to log into the Windows client after having been moved to another postoffice with the MOVEUSER.EXE utility:
CAUSE
This error can indicate that an ADMIN.EXE password recover has been executed on the user's mail message file (MMF) before moving the user with MOVEUSER.EXE.
Either the user's ID or password must be consistent with the postoffice records before the Windows client can access the user's mailbox. When MOVEUSER moves a user to a new postoffice it changes the user's mailbox ID number. If the password is reset, the Windows client cannot recognize the password already embedded in the MMF because it was never synchronized with the postoffice ACCESS2.GLB file upon logging into the Windows client. Without a match, the Windows client cannot validate the current password, so it invalidates the MMF.
RESOLUTION
If the mail administrator wishes to reset the password for the user who is being moved, the following steps should be explicitly followed:
- On the originating postoffice, use the mail administrator program (ADMIN.EXE) to reset the user's password . This is done by selecting Local-Admin, Recover.
- Login to the user's account to synchronize the local password with the postoffice password.
- Run MOVEUSER.EXE and move the user to the destination postoffice.
- Now you may successfully login to the user's account on the destination postoffice.
Additional query words: 3.20
Keywords: KB117650
