Knowledge Base

CONN: Two or More Attachments Not Transferred via PC Mail

Article ID: 117561

Article Last Modified on 10/30/2006

APPLIES TO

Microsoft Mail for AppleTalk Networks 3.2

This article was previously published under Q117561

SYMPTOMS

Mail containing multiple file attachments sent from one Microsoft Mail for AppleTalk Networks server to another through the Mail Connection Gateway and a PC-only backbone arrives with only the first file attachment intact. The other attachments appear to be included in the message but actually are copies of the first attachment.

CAUSE

For example, the problem occurs in a configuration such as:

    AppleTalk                        AppleTalk
   Mail Server                      Mail Server

       One                              Two
        ^                                ^
        |                                |
        v                                v
    Connection                       Connection
    Gateway 3.2                      Gateway 3.2
        ^                                ^
        |                                |
        v                                v
     PC Mail                          PC Mail
    Postoffice   <--> External <-->  Postoffice
       One              MTA             Two

In this configuration, the two Microsoft Mail for AppleTalk Networks servers do not, in any manner, transmit mail to each other through the AppleTalk network.

For this case, when two dissimilar file attachments (for example, a TeachText document and a Microsoft Excel document) are sent from one Macintosh server to the other, the second file attachment is only a copy of the first file attachment. In this example, the recipient would receive two copies of the TeachText document and the Excel document would be lost.

WORKAROUND

Send only one attachment with each mail message.

STATUS

Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail Connection for PC and AppleTalk Networks. This problem was corrected in version 3.2.5 of the Mail Connection GW file. If you do not have version 3.2.5 (or later), you can download GWUPD.HQX or GWUPD.SEA (self-extracting files). The following file is available for download from the Microsoft Download Center:

Download Gwupd.hqx now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Additional query words: 3.20 3.10d

Keywords: kbdownload kbgraphxlinkcritical KB117561

Microsoft KB Archive/117561

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