Article ID: 117141
Article Last Modified on 10/13/2003
APPLIES TO
- Microsoft Windows for Workgroups 3.1
- Microsoft Windows for Workgroups 3.11
This article was previously published under Q117141
SYMPTOMS
When you install the version 4.0 printer driver for the Hewlett-Packard (HP) DeskJet 500 Series by running the HP-supplied installation program (HPSETUP.EXE) from File Manager, you receive the following error message:
No other applications appear to be running. The load= and run= lines in the WIN.INI file are blank.
CAUSE
The HP installation program replaces PRINTMAN.EXE and COMMCTRL.DLL. COMMCTRL.DLL contains internal custom control user interface functions. In Windows for Workgroups versions 3.1 and 3.11, COMMCTRL.DLL is used by Windows File Manager. This error occurs if Print Manager, File Manager, or Control Panel is running at the same time as HPSETUP.EXE.
RESOLUTION
Make sure you run HPSETUP.EXE from Program Manager and that File Manager is not running.
MORE INFORMATION
Steps to Reproduce Problem
- In Windows, open File Manager.
- Double-click HPSETUP.EXE, or choose Run from the File menu and type HPSETUP.EXE in the Command Line box and then choose OK.
The products included here are manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Additional query words: 3.10 3.1 desk-jet desk jet abort HP DeskJet PLUS 500 510 520 500C 540 550C 560C setup 560
Keywords: KB117141
