Article ID: 114558
Article Last Modified on 10/31/2006
APPLIES TO
- Microsoft Windows NT Advanced Server 3.1
- Microsoft Windows NT Workstation 3.1
- Microsoft Windows NT Advanced Server 3.1
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
This article was previously published under Q114558
SYMPTOMS
The following error message appears when you create or configure a printer in Windows NT Print Manager:
CAUSE
This error message can result from entries in the Windows NT Registry that list printer driver files that no longer exist on disk.
WORKAROUND
Work around this problem by doing one of the following:
- Expand or copy the correct driver files back to their proper directory.
-or-
- Manually edit the Registry, and remove each driver subkey that references driver files that are no longer present.
Note that there is a Registry subkey for each printer defined in Print Manager, and these subkeys reference the driver subkeys, so if you choose the second workaround, also remove each printer subkey that references a driver subkey that you deleted. These printer subkeys are in the Registry location:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments
\WindowsNTx86\Drivers\version-1.
For more information on manually editing the Registry to remove printer drivers, query on the following words in the Microsoft Knowledge Base:
Windows NT and Manually and Remove and Printer and Driver
Additional query words: prodnt
Keywords: kbprint KB114558
