Article ID: 114405
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Mail Gateway to X.400 3.0
- Microsoft Mail Gateway to X.400 3.2
This article was previously published under Q114405
SUMMARY
Please use the checklist in this article to collect information about your system before you call Microsoft Product Support Services. You are able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.
There are ten articles of this type, one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):
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3 c o m f c c p r o f s f c c
m c i f c c s m t p f c c
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f a x f c c c o n n f c c
MORE INFORMATION
MICROSOFT X.400 GATEWAY PROBLEM REPORT FORM
Gateway version: 2.1 3.0 3.2
X400GATE.EXE 2.1 is 262265 bytes
X400GATE.EXE 3.0 is 309792 bytes
X400GATE.EXE 3.2 is 513370 Bytes
MICROSOFT MAIL Postoffice version: _____________________
Network name: _____________________
Postoffice name: _____________________
Network operating system: ___________________________
What system are you connecting to? (AT&T, RS4000, etc.)
What is the Administrative Domain/Service Provider?
How are you connecting?
- TP0/X.25
- TP4/CLNP (3.2 only)
- Both (3.2 only)
Has this worked before? YES/NO
If YES, when did it quit working? ______________________________
What, if anything, was changed before it quit working?
Is this problem seen on the foreign mail system? YES/NO
Is problem seen on local (MS Mail) system? YES/NO
Is this local to one user, or is it global?
Intermittent or consistently reproducible? ___________________
Can a loop message (from MS Mail to MS Mail through X.400) be sent? YES/NO
Can mail be sent from the foreign sail system to MS Mail? YES/NO
Can mail be sent from MS Mail to the foreign mail system? YES/NO
List any error messages
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Files needed
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You should find and extract these files and have them ready to send
to Microsoft PSS (preferably electronically):
- X400.LOG file from the LOG subdirectory.
The most helpful way to do this is to create a new LOG file containing
only the problem in question. If you cannot do this, send in the existing
LOG file. Here is how to generate a new one:
1. Delete the X400*.LOG file.
2. Run the Gateway using the command line: "X400GATE -LVD".
3. Recreate the problem.
Extract these configuration files from the X.400 subdirectory:
- ADDRCONV.CFG
- BODYPART.CFG
- INCNCT.CFG
- MTA.CFG
- OUTCNCT.CFG
- ROUTE.CFG
For version 3.2, extract these files also from the X.400 subdirectory:
- INCNCT2.CFG
- OUTCNCT2.CFG
- X400GATE.INI
Describe the problem
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Additional query words: x400fcc
Keywords: kbinfo KB114405
