Article ID: 111799
Article Last Modified on 1/21/2000
APPLIES TO
- Microsoft Works 3.0 Standard Edition
This article was previously published under Q111799
SYMPTOMS
While running the Works tutorial, you may receive the error message
followed by the error message:
The system may then either stop responding (hang) or exit Windows and produce the following system error message
where <ERR #> is an exception error that may vary and <mem add> is a memory address that also may vary.
CAUSE
This is caused by not having a default printer selected in Windows.
RESOLUTION
To prevent the error message from occurring, either set one of the currently installed printers as the default, or install a printer driver and set it as the default printer.
MORE INFORMATION
Steps to Reproduce Problem
NOTE: Close all other applications and make sure no documents are open because you may have to restart your system.
- In the Control Panel window, choose the Printers icon.
- Remove the current default printer so that the Default Printer box reads No Default Printer.
- Close Control Panel and open Works for Windows.
- From the Help menu, choose Tutorial.
- Select the Using Tools Together tab.
- Select Strategies For Using Works For Windows.
- After you choose PAGE DOWN six times, Works gives you a choice of three different lessons. Select Layout A Business Plan.
- Works starts opening files and the following message appears:
Please wait a moment: The Works for Window tutorial is almost ready.
This message will be replaced by the error message:
Choosing OK produces a general protection (GP) fault in Works.
For more information about installing a Windows printer driver, refer to your "Microsoft Windows User's Guide."
Additional query words: hang crash gp
Keywords: KB111799
