Article ID: 110074
Article Last Modified on 8/15/2005
APPLIES TO
- Microsoft Excel 95 Standard Edition
- Microsoft Excel 5.0c
This article was previously published under Q110074
SYMPTOMS
When you run the Microsoft Excel Setup program, you may receive one of the following error messages after you enter your information in the Name And Organization Information dialog box:
-or-
If you receive the second error message and then choose OK, you receive the same error message. If you choose Ignore, you receive the following error message:
CAUSE
During Microsoft Excel Setup, your name and organization information is written to the Setup Disk 1. You receive the error message above if Setup Disk 1 is write-protected because information cannot be written to the disk. If you are using 3.5-inch disks, the disk is write-protected if the write-protect window on the disk is open.
NOTE: It is possible for the write-protect tab to slip during the shipping and handling of your disks.
WORKAROUND
To work around this problem, do one of the following:
- If you still have the error message on the screen:
- Eject Setup Disk 1 from your floppy disk drive.
- Close the write-protect window if you are using 3.5-inch disks or remove the write-protect tab if you are using 5.25-inch disks.
- Place Setup Disk 1 back in your floppy drive.
- In the error message dialog box, choose OK or Retry (depending on which error message is on the screen).
-or-
- If you have exited the Microsoft Excel Setup program:
- Eject Setup Disk 1 from your floppy drive.
- Close the write-protect window if you are using 3.5-inch disks, or remove the write-protect tab if you are using 5.25-inch disks.
- Place Setup Disk 1 back in the floppy drive.
- Run Setup again.
Additional query words: 5.00c ensure b:\ full modify setup.inf Word word6
Keywords: KB110074