Article ID: 109797
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Advanced Server 3.1
- Microsoft Windows NT Workstation 3.1
This article was previously published under Q109797
SYMPTOMS
If you attempt to remove a printer in Print Manager because the printer driver file is corrupt and then attempt to recreate the printer, the printer driver file will again be corrupt.
CAUSE
This problem occurs because removing a printer from Print Manager does not result in the printer driver file being removed from the hard disk.
RESOLUTION
To avoid this problem, manually delete the printer driver from the hard disk before you attempt to recreate the printer in Print Manager.
STATUS
Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Additional query words: prodnt
Keywords: kbprint KB109797
