Article ID: 108885
Article Last Modified on 9/26/2003
APPLIES TO
- Microsoft Works 3.0 Standard Edition
- Microsoft Works 3.0 Multimedia Edition
- Microsoft Works 3.0a
- Microsoft Works 3.0b
This article was previously published under Q108885
SYMPTOMS
When a Works 2.0 Word Processor document is opened in Works 3.0x and an envelope is created, choosing the Print button from the toolbar generates the following message:
Convert old Works mailing labels to new Works for Windows 3.0 format?
You then have the option of choosing Yes or No. No should be chosen because this is not a label document.
This message will appear even if you have already saved the file in the Works 3.0 format. Once the file is saved, closed and reopened, the error will no longer occur.
WORKAROUND
From the File menu, choose Print and the envelope(s) will print correctly.
RESOLUTION
To use the Print button from the toolbar for your envelopes, copy the information from the body of the letter and paste it into a new Works 3.0 Word Processor document, then create a new envelope, as follows:
- Highlight only the letter portion of the document.
- From the Edit menu, choose Copy.
- From the File menu, choose Create New File and select Word Processor.
- From the Edit menu, choose Paste.
- Highlight the mailing address text or placeholders.
- From the Tools menu, choose Envelopes/Labels.
- Select the Envelope tab and choose Create Envelope.
You can now print your envelopes using the Print button on the toolbar.
MORE INFORMATION
Microsoft has confirmed this to be a problem in Works for Windows, version 3.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Additional query words: env conversion err lbl wp 3.00 2.00 msg error message converting
Keywords: KB108885
