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Microsoft KB Archive/103234

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Knowledge Base

Windows NT Err Msg: MSWORD/PP3 Caused Segment Load Failure...

Article ID: 103234

Article Last Modified on 11/1/2006


  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 3.1
  • Microsoft Windows NT Advanced Server 3.1

This article was previously published under Q103234


You may receive the following error message when running Microsoft Word for Windows 2.0 or PowerPoint for Windows 3.0:

MSWORD caused a segment load failure in module OLESVR.DLL


PP3 caused a segment load failure in module OLESVR.DLL


This error is caused by a damaged or corrupt OLESVR.DLL located in the %SYSTEMROOT%\SYSTEM32 directory, where SYSTEMROOT is the directory that contains your Windows NT system files.


To correct this problem, rename OLESVR.DLL in the %SYSTEMROOT%\SYSTEM32 directory and expand the original file from the compact disc (CD) by doing the following:

  1. At the command prompt, change to the CD-ROM drive.
  2. Change to the I386 directory.
  3. Type

    expand olesvr.dl_ %systemroot%\system32\olesvr.dll

To expand from the floppy disks:

  1. Insert disk 22 in the disk drive.
  2. At the command prompt change to the appropriate drive.
  3. Type

    expand olesvr.dl_ %systemroot%\system32\olesvr.dll

Additional query words: prodnt PowerPoint Winword cdg power point macppt winppt

Keywords: kbinterop KB103234