Microsoft KB Archive/945690

Knowledge Base

Error message when you try to send an e-mail message that has a transaction document as an attachment in Accounting Express or in Accounting Professional: "Microsoft Office Accounting has encountered a problem and needs to close"

Article ID: 945690

Article Last Modified on 12/10/2007

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APPLIES TO

• Microsoft Office Accounting Express 2008
• Microsoft Office Accounting Professional 2008
• Microsoft Office Accounting Express 2007
• Microsoft Office Accounting Professional 2007

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SYMPTOMS

In Microsoft Office Accounting Express or in Microsoft Office Accounting Professional, you receive the following error message when you try to send an e-mail message that has a transaction document as an attachment:

Microsoft Office Accounting has encountered a problem and needs to close.

Also, the following error message is logged in the Windows Error Reporting file:

Retrieving the COM class factory for component with CLSID {nnnnn-nnnn-nnnn-nnnnn-nnnnnn} failed due to the following error: 80080005

Note In this error message, the nnnnn-nnnn-nnnn-nnnnn-nnnnnn placeholder is a placeholder for the class identifier.

For example, this problem occurs when you try to send an e-mail message that has a customer invoice or a vendor purchase order as an attachment.

CAUSE

This problem occurs because you do not have permissions to access Microsoft Office Outlook on the computer.

RESOLUTION

To resolve this problem, use one of the following methods:

• Ask the system administrator to grant you permission to access Outlook.
• Log off the computer. Then, log on by using a user account that has permissions to access Outlook on the computer.

Additional query words: MOA

Keywords: kberrmsg kbtshoot kbprb kbmbsmigrate kbexpertiseinter kbexpertisebeginner KB945690

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