Article ID: 943545
Article Last Modified on 10/31/2007
APPLIES TO
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows XP Professional x64 Edition
SYMPTOMS
Consider the following scenario:
- On a Windows Server 2003-based computer, you apply the 916048 hotfix, or you install Windows Server 2003 Service Pack 2 (SP2).
- Later, a request is made for SCSI bus 8 (the SCSI_MAXIMUM_BUSES value) on the computer.
In this scenario, the IOCTL_SCSI_GET_INQUIRY_DATA I/O control operation returns the following error:
CAUSE
This issue occurs because of a logic error in the Storport.sys process that prevents the driver from returning the correct data for SCSI bus 8.
RESOLUTION
Hotfix information for Windows Server 2003
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 SP2 installed on the computer.
889100 How to obtain the latest service pack for Windows Server 2003
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86 version
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Diskdump.sys | 5.2.3790.3030 | 18,944 | 22-Oct-2007 | 15:23 | x86 | SP1 |
| Storport.sys | 5.2.3790.3030 | 108,032 | 22-Oct-2007 | 15:23 | x86 | SP1 |
Windows Server 2003 with Service Pack 2, x86 version
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Diskdump.sys | 5.2.3790.4173 | 18,944 | 22-Oct-2007 | 13:36 | x86 | SP2 |
| Storport.sys | 5.2.3790.4173 | 108,032 | 22-Oct-2007 | 13:36 | x86 | SP2 |
Windows Server 2003, x64 version
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Diskdump.sys | 5.2.3790.3030 | 24,064 | 23-Oct-2007 | 04:28 | x64 | SP1 |
| Storport.sys | 5.2.3790.3030 | 188,416 | 23-Oct-2007 | 04:28 | x64 | SP1 |
Windows Server 2003 with SP2, x64 version
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Diskdump.sys | 5.2.3790.4173 | 24,064 | 23-Oct-2007 | 04:35 | x64 | SP2 |
| Storport.sys | 5.2.3790.4173 | 188,928 | 23-Oct-2007 | 04:35 | x64 | SP2 |
Windows Server 2003 with Service Pack 1, IA-64 version
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Diskdump.sys | 5.2.3790.3030 | 49,664 | 23-Oct-2007 | 04:32 | IA-64 | SP1 |
| Storport.sys | 5.2.3790.3030 | 347,136 | 23-Oct-2007 | 04:32 | IA-64 | SP1 |
Windows Server 2003 with Service Pack 2, IA-64 version
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Diskdump.sys | 5.2.3790.4173 | 49,664 | 23-Oct-2007 | 04:37 | IA-64 | SP2 |
| Storport.sys | 5.2.3790.4173 | 347,136 | 23-Oct-2007 | 04:37 | IA-64 | SP2 |
Hotfix information for Windows XP
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, you must have Windows XP SP1 or Windows XP SP2 installed on the computer.
322389 How to obtain the latest Windows XP service pack
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP Professional with SP1, x64 Edition
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Diskdump.sys | 5.2.3790.3030 | 24,064 | 23-Oct-2007 | 04:28 | x64 | SP1 |
| Storport.sys | 5.2.3790.3030 | 188,416 | 23-Oct-2007 | 04:28 | x64 | SP1 |
Windows XP Professional x64 Edition with SP2, x64 version
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Diskdump.sys | 5.2.3790.4173 | 24,064 | 23-Oct-2007 | 04:35 | x64 | SP2 |
| Storport.sys | 5.2.3790.4173 | 188,928 | 23-Oct-2007 | 04:35 | x64 | SP2 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Keywords: kbexpertiseinter kbhotfixserver kbqfe KB943545
