Article ID: 940329
Article Last Modified on 11/5/2007
APPLIES TO
- Microsoft Exchange Server 2007 Enterprise Edition
- Microsoft Exchange Server 2007 Standard Edition
SYMPTOMS
In a Microsoft Exchange Server 2007 organization, a user sends a Rich Text Format (RTF) e-mail message to an external, non-Exchange Server recipient. The message contains an inline attachment. In this situation, when the recipient receives the message, it is converted to HTML format. Additionally, the inline attachment appears as an inline hyperlink that displays the file name. If the external recipient uses Microsoft Office Outlook 2003, the paper clip icon that indicates the attachment does not appear in the message.
RESOLUTION
To resolve this problem, install Update Rollup 5 for Exchange 2007. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
941421 Description of Update Rollup 5 for Exchange 2007
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about rich text conversion, visit the following Microsoft TechNet Web sites:
Keywords: kbqfe kbexpertiseinter KB940329
