Microsoft KB Archive/937828

Knowledge Base

Internet Explorer 7 no longer works after you move the contents of the Temporary Internet Files folder to another folder on a Windows Vista-based computer

Article ID: 937828

Article Last Modified on 6/27/2007

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APPLIES TO

• Windows Internet Explorer 7 in Windows Vista

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SYMPTOMS

Consider the following scenario.

• You are running Windows Internet Explorer 7 on a Windows Vista-based computer.
• You relocate the contents of the Temporary Internet Files folder to another folder.

In this scenario, Internet Explorer 7 no longer works as expected. For example, when you try to visit a Web site, the Web site does not open as expected.

CAUSE

When Internet Explorer 7 moves the contents of the Temporary Internet Files folder to a new folder, it does not set the correct user permissions on the new folder.

RESOLUTION

To resolve this problem, follow these steps.

Note To perform this procedure, you must use a user account that has administrator rights.

1. Right-click the new folder that contains the contents of the Temporary Internet Files folder, and then click Properties.
2. Click the Security tab, and then click Edit.
3. In the Groups or user names list, click the user account for which you want to set permissions.
4. For the Read permission, click to select the Allow check box.
5. For the Write permission, click to select the Allow check box. Click OK.
6. Click OK to close the dialog box that displays the folder properties.
7. Click Start, type cmd in the Start Search box, and then press CTRL+SHIFT+ENTER to open an elevated command prompt.
   
   Note If you see the User Account Control dialog box, click Continue.
   
8. At the command prompt, type the following command, and then press ENTER to set a low integrity level for the folder:
   
   

   Icacls folder_path /setintegritylevel L

   
   

   Note The folder_path placeholder represents the full path of the folder.
9. Type exit to close the command prompt.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For information about how to use the Icacls command, open a command prompt, and then type Icacls /?.

Keywords: kbexpertiseinter kbtshoot KB937828

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