Knowledge Base

Error message when you click a combo box control on a Windows Vista-based computer that is running Windows Internet Explorer 7 and the Fingerprint Reader: "Internet Explorer has encountered a problem and needs to close"

Article ID: 933309

Article Last Modified on 3/13/2007

APPLIES TO

Microsoft Fingerprint Reader
Microsoft Optical Desktop with Fingerprint Reader
Microsoft Wireless IntelliMouse Explorer with Fingerprint Reader

SYMPTOMS

Consider the following scenario. On a Windows Vista-based computer that contains the Microsoft Fingerprint Reader, you use Windows Internet Explorer 7 to visit a Web site. You click a combo box control, such as a drop-down list or a text box that has an attached list. You exit Windows Internet Explorer 7.

In this scenario, you receive the following error message:

Internet Explorer has encountered a problem and needs to close.

When you view the details in the error report, the error report states that an error occurred in Iexplore.exe in one of the following modules:

NTDLL.DLL
IEUSER.EXE
DPFBVIEW.DLL
DMBAR.DLL
FOTKIUPLOADER.OCX
IEFRAME.DLL
IMAGEUPLOADER.OCX
QWUTIL.DLL
ROBOFORM.DLL
RPCRT4.DLL
URLMON.DLL

RESOLUTION

To resolve this behavior, download the latest software update for the Fingerprint Reader. To do this, visit the following Microsoft Web site:

http://download.microsoft.com/download/9/9/1/991cdc0a-b73a-41c4-b923-494cdd0ce083/DP_2_0_1_Update.exe

Additional query words: crash watson

Keywords: kbtshoot kbfix kberrmsg kbexpertisebeginner kbprb KB933309

Microsoft KB Archive/933309

Error message when you click a combo box control on a Windows Vista-based computer that is running Windows Internet Explorer 7 and the Fingerprint Reader: "Internet Explorer has encountered a problem and needs to close"

SYMPTOMS

RESOLUTION