Article ID: 932513
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
SYMPTOMS
Consider the following scenario. You are using Microsoft Exchange Server 2003 on a computer that is running Microsoft Windows Server 2003 Service Pack 1 (SP1). You install Windows Internet Explorer 7 on the computer that is running Exchange System Manager. In this scenario, when you try to access Exchange Help in Exchange System Manager, Exchange System Manager stops responding because of an access violation.
CAUSE
This problem occurs because of a conflict between the newer version of the Psapi.dll file that Internet Explorer 7 uses and the older version that Exchange System Manager uses.
WORKAROUND
To work around this issue, you must rename the Psapi.dll file in the Exchsrvr\Bin directory so that the Exchange services use the Psapi.dll file from the %Windir%\System32 directory. To do this, follow the steps that are appropriate for your situation.
You have installed Internet Explorer 7 on the Exchange server that also has Exchange System Manager installed
If you have installed Internet Explorer 7 on the Exchange server that also has Exchange System Manager installed, follow these steps:
- Stop all Exchange and Internet Information Services (IIS) services.
- Open the Services snap-in.
- Stop the Microsoft Exchange System Attendant service.
Important Note the list of dependent services that will be stopped. For example, the list of dependent services may resemble the following:- Microsoft Exchange Information Store
- Microsoft Exchange MTA Stacks
- Stop the IIS Admin Service.
Important Note the list of dependent services that will be stopped. For example, the list of dependent services may resemble the following:- World Wide Web Publishing Service
- Simple Mail Transfer Protocol (SMTP)
- HTTP SSL
- AntigenIMC
- Rename the Psapi.dll file. To do this, follow these steps:
- Open a command prompt.
- Move to the following directory:
Drive_Letter:\Program Files\Exchsrvr\bin - Change the name of the Psapi.dll file to Psapi.dll.old.
- Close the Command Prompt window.
- Restart the Exchange services and the IIS services. This includes the dependent services that were stopped.
You have installed Internet Explorer 7 on a workstation that also has Exchange System Manager installed
If you have installed Internet Explorer 7 on a workstation that also has Exchange System Manager installed, follow these steps:
- Stop all IIS services. To do this, open the Services snap-in, and then stop the IIS Admin Service.
Important Note the list of dependent services that will be stopped. For example, the list of dependent services may resemble the following:- World Wide Web Publishing Service
- HTTP SSL
- Rename the Psapi.dll file.
- Open a command prompt.
- Move to the following directory:
Drive_Letter:\Program Files\Exchsrvr\bin - Change the name of the Psapi.dll file to Psapi.dll.old.
- Close the Command Prompt window.
- Restart the IIS services. This includes the dependent services that were stopped.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Additional query words: XADM
Keywords: kbdll kbcrashes kbexchesm kbexpertiseadvanced kbtshoot kbprb KB932513
