Article ID: 927087
Article Last Modified on 12/11/2006
APPLIES TO
- Microsoft Money 2007 Premium
- Microsoft Money 2007 Home & Business
- Microsoft Money 2007 Deluxe
- Microsoft Money 2006 Small Business
- Microsoft Money 2006 Deluxe
- Microsoft Money 2006 Standard
- Microsoft Money 2005 Standard Edition
- Microsoft Money 2005 Small Business Edition
- Microsoft Money 2005 Premium Edition
- Microsoft Money 2005 Deluxe Edition
SYMPTOMS
When you try to update Microsoft Money 2007, Microsoft Money 2006, or Microsoft Money 2005, you receive the following error message:
Note This is the exact error message that you receive (the word "Internet" appears as "internet").
CAUSE
This issue occurs when you are using Windows Internet Explorer 7. This issue may occur if Internet Explorer 7 is configured not to use the SSL 2.0 protocol.
RESOLUTION
To resolve this issue, configure Internet Explorer 7 to use the SSL 2.0 protocol. To do this, follow these steps:
- Click Start, point to All Programs, and then click Internet Explorer.
- On the Command bar or on the Tools menu, click Tools, and then click Internet Options.
- On the General tab under Browsing history, click Delete.
- Click Delete all, and then click Yes.
- Click the Advanced tab.
- In the Settings list under Security, click to select the Use SSL 2.0 check box, and then click OK.
- Close Internet Explorer 7.
- Close Money.
- Start Money, and then try to update Money.
Additionally, to resolve this issue, optimize Internet Explorer 7. To do this, clear the cache.
MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
246544 How to troubleshoot setting up or connecting to your financial institution
263672 Online call summary internet response codes for Microsoft Money
Keywords: kbexpertiseinter kbtshoot kbprb KB927087
